FAQs
Ordering
Yes, our website is completely secure. We utilize 256-bit SSL encryption, the same level of protection used by leading banks worldwide, to ensure your information is safe.
We provide worldwide shipping starting at only $4.99. Plus, enjoy additional shipping discounts when you purchase multiple items!
Yes, we do ship internationally. Please refer to our complete shipping policy for a list of countries we ship to.
We accept a variety of payment options including Visa, Mastercard, American Express, Discover, and more.
At Popcorn Vibe, all our items are meticulously handcrafted, so please allow 5-10 business days for your order to be processed and shipped. We curate products from various global sources to offer you incredible deals and the best prices. This may result in slightly longer wait times for specific items, but we assure you, the wait is always worth it!
Once your order ships, you will receive a tracking number via email. Shipping times vary depending on your location:
- For the majority of the continental United States, please allow 3-7 business days for your order to arrive after shipping.
- For most international destinations, please allow 1-2 weeks for your order to arrive after shipping.
We appreciate your patience and support as we work hard to ensure your items reach you in perfect condition and in a timely manner.
Customers
Due to the handcrafted nature of our items, please allow a processing time of 5-10 business days before your order is shipped. We curate products from global sources to offer exceptional deals and prices, though this may result in slightly longer wait times depending on the item.
Upon shipment, you will receive a tracking number via email. Typically, deliveries within the continental United States take 3-7 business days, while international orders may take 1-2 weeks. Your patience during this time is greatly appreciated, and we assure you that the quality and value of our products make the wait worthwhile!
We understand that changes can arise, and we’re here to help. If you wish to cancel an order, simply reach out to us within 24 hours of placing your order, and we will cancel it without any questions. However, if more than 24 hours have passed, your order may have already entered the printing or shipping phase, making cancellation challenging. Feel free to contact us regardless, and we’ll do our best to assist you!
Our fulfillment network spans across various global centers, which means when you order multiple items, they may be shipped from different warehouses. As a result, you may receive items separately, with one arriving before the other. So, don't worry if you don't receive all your items at once—they will reach you. If you have any concerns, feel free to reach out to us for clarification.
The tracking status of your order may appear stagnant due to the process at our fulfillment centers. Sometimes, the tracking number is generated while your order is still in the crafting phase, as part of the preparation for shipment. This may give the impression that your package is not moving, but rest assured, it is steadily progressing towards delivery.
Additionally, during holiday seasons or periods of high demand, delays can occur due to increased order volumes. We ask for your patience during these times as we are a small business committed to crafting each product meticulously for top-notch quality upon delivery to its new home.
If you’ve noticed an error in your shipping address or size, please reach out to us as soon as possible via email. While we'll make every effort to accommodate your request, we cannot guarantee changes once the order is in progress. Our shirts are printed on demand, often starting production immediately after ordering and shipping the same day. However, even if your order has been shipped, we will still do our best to address any concerns. We understand the frustration of receiving an item that doesn't meet your needs and will work towards a resolution.
If you haven’t received your Order Confirmation Email, please check your Spam or Junk folder. If it’s not there, don’t hesitate to reach out to us if needed. We’re here to help!
It’s normal for lighter colored items to show slight discoloration due to our sublimation printing process and vacuum-sealed shipping. This should easily come out after a gentle wash, so we recommend washing the item with a light cycle, and the discoloration should disappear. If you have any concerns, feel free to contact us for assistance!
Returns
Our 30-Day Return Policy ensures that your purchase is worry-free. If you're dissatisfied with your product for any reason, we'll gladly accept it back! We are proud of our high-quality products and are committed to providing award-winning customer service. Your satisfaction is guaranteed, no questions asked.
Currently, customers are responsible for covering their own return postage costs as we are still a small but growing company. Additionally, please note that original shipping charges are non-refundable.
Simply contact us, and we will quickly process your return request!
Items eligible for return are those purchased within the last 30 days, in their original condition, unwashed and unworn, and in the original packaging if applicable.
If you received a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will promptly resolve the issue at no additional cost to you, as it was our mistake. You will not be required to ship the item back in this case.